Complaints Management Cell

Last Updated on: 01-11-2023

Complaints Management Cell


  Complaint Officer Appellate Officer
Name: Mr. Niaz Musawwir Shah Mr. Md. Ismail
Designation: Deputy General Manager General Manager
Office Name: BASIC Bank Limited BASIC Bank Limited
Division: CCS & CMU CCS & CMU
Phone / Mobile Number: 02-47111136 02-57164115


If any reason you are not happy with any aspect of our service or you have a complaint or suggestion please put down it with any branch staff at any Branch of BASIC Bank limited who will legitimately acknowledge receipt and will try to provide you a resolution at the earliest possible time.

If you need to escalate your concern, Lodge your complaints to the CSCMC by the following modes:

Send your email us at
Send your complaint using electronic complaint form: Click Here
Send your complaint to the following address: Customer Service and Complaint Management Cell, BASIC Bank Limited, Head Office, 6th floor, Sena Kalyan Bhaban, Motijheel C/A, Dhaka.
Feel free to contact with the persons mentioned below: (available from 10am to 6pm every day except the government holidays) (Central and Zonal Customer Service and Complaints Management Cell) (Branch Customer Service and Complaints Management Desk)(Complain Settlement and Appeal Official)

Complaint Lodgment Procedure:

Please refer your problem to the concerned official of your branch first who deals with your case on how you would like the problem to be resolved.
If you are dissatisfied, you may make a formal complaint to the Branch level Customer Service and Complaint Management desk of our Bank. If you are at one of our branches and do not wish to leave your complaint with our branch staff, you may drop your complaints in the Complaint Box available at every branch.
If your Complaint is still unresolved, you may submit your complaint to the Zonal Customer Service and Complaint Management Cell or Central Customer Service and Complaint Management Cell of our Bank. You can get the information of the Complaint Cells of our Bank from the concerned Branch/from our website.

You can also lodge your complaint through the Channels mentioned below:

Bangladesh bank, Phone 16236, fax +88029530273, E-mail:

CSCMC deals with all types of banking service related complaints except the following:

Complaint that is not signed by the complainant or without any name, address and contact number of the complainant.

Complaints relating to the matters which are sub-judice in the court

Complaint submitted by a third party without the written permission of the account holder.

Help Desk:

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